Frequently Asked Questions

SHIPPING

Q: How do I know my package has shipped and is on its way?

A: Once you have placed your order, you will receive a conformation email. Once your order ships, a tracking number will be emailed to you. We ship all packages through USPS, please keep in mind that your confirmation email does not mean your package has been picked up from our distribution center yet.  Please be sure to check your junk mail as well.

ORDERS

Q: Do you price adjust?

A: We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new pieces in our Facebook group! (Shelley’s Shoppe VIPs)

Q: How do I change or cancel my order?

A: *To insure fast shipping & order errors we do not cancel orders* Once an item(s) are “purchased” no refund will be issued, even if the item(s) have not shipped — please note this before completing your order.  

Q: Can I use more than one coupon code at a time?
A: Sale codes, credit codes, gift card codes, and/or shipping codes: Codes cannot be mixed with any other sale codes/codes, or stacked.

Q: I placed an order, but never received my conformation. How can I get that?

A: If you have not received a conformation email within a couple hours, please be sure to check your junk mail as well. You can search your folders for “info@shelleysshoppe.com” and if you are not able to find a confirmation and still need assistance, please email support@shelleysshoppe.com.

Q: How Sezzle Works

A: Click Here

RETURNS

Q: I received a damaged or wrong item, what do I do?

A: We understand these issues may be frustrating, but we always strive for the best customer service! If you have received a damaged or wrong item, please contact support@shelleysshoppe.com within 3 days of receiving your order so we can further assist you as quickly as possible.

Q: What is your return/exchange policy?

A: See our full return/exchange policy here https://shelleysshoppe.com/returns-and-exchanges