Frequently Asked Questions:
All items are shipped to the customer within 3-5 business days. Once items are shipped, you will receive an email notification with a tracking number.
Please see our Returns and Exchanges for all the details!
Quick note: A Business Day constitutes Monday-Friday, not counting any federal holiday. We are not responsible for items lost during shipping.
- We currently DO NOT OFFER REFUNDS.
- Shelley’s Shoppe gladly accepts returns for unwashed, unworn, unaltered product with tags attached for store credit ONLY.
- Returns must be postmarked within 14 days of the date you received your shipment.
- Credit will be issued via email in the form of a gift card for the price the items were purchased at. This credit will be issued within 3-5 business days from the time we receive your return.
- Original shipping cost will not be included in the credit.
- Shoes must be returned in their original shoe box. Please return shoes in another box or shipping bag to avoid shoe box damage. DO NOT tape on the original shoe box. $5 will be deducted for box damage.
- Items that are final sale, smell of cigarette smoke, laundry detergent, or have visible wear from being worn will not be accepted. These items will be shipped back to the customer at their expense.
- All returns are subject to denial or a $5 restocking fee if they do not meet our return policy.
- All sale items, headwear, earrings, camisoles, leggings and bralettes are FINAL SALE. No exceptions, no exchanges.
Holiday gift return policy: If buying as a gift, you have until January 12th to return for store credit or exchange with receipt. Please note that sale items are final sale and will not be accepted for store credit or exchange.
You can check out through PayPal with a Credit Card or through your PayPal Account.
We also offer Sezzle to pay in INTEREST FREE installments - a great way to purchase that entire outfit now and use a payment plan that makes sense!